Introduction

Welcome to Num Num Pizza! These Terms and Conditions ("Terms") outline the rules and regulations for using our website (www.numnumpizza.pk) and the services provided by Num Num Pizza, including online orders, delivery, and other associated activities.

By accessing our website or placing an order with Num Num Pizza, you acknowledge that you have read, understood, and agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

Definitions

For clarity, the following definitions apply:

• "We," "Us," "Our": Refers to Num Num Pizza, its owners, employees, and operators.
• "You," "Customer": Refers to any individual accessing our website, placing orders, or using our services.
• "Website": Refers to the online platform located at www.numnumpizza.pk.
• "Order": Refers to any request made by you for our products or services.

Placing Orders

1. Eligibility to Order:
   
   
2. • You must be at least 18 years old or have permission from a parent/guardian to place an order.
   • Accurate and complete information must be provided during the ordering process.
3. Order Process:
   
   
4. • Orders can be placed via our website or by phone.
   • After placing your order, you will receive a confirmation message detailing the items, total cost, and delivery address.
5. Order Amendments:
   
   
6. • Modifications to orders must be requested within 5 minutes of placing the order. Beyond this, we cannot guarantee changes due to the preparation process.

Pricing and Payment

1. Pricing:
   
   
2. • All prices are listed in Pakistani Rupees (PKR) and include applicable taxes.
   • Prices are subject to change without prior notice but will not affect confirmed orders.
3. Payment Methods:
   
   
4. • We accept payments via credit/debit cards, mobile wallets, and cash on delivery.
   • Full payment must be completed before the order is processed or delivered.
5. Security:
   
   
6. • Payment information provided through our website is encrypted and protected.

Delivery Policy

1. Service Area:
   
   
2. • We currently deliver only within Hyderabad city, focusing on Latifabad and nearby areas.
3. Delivery Times:
   
   
4. • Standard delivery is expected within 30–45 minutes, subject to traffic, weather, and other factors.
   • Peak hours or special events may cause delays.
5. Delivery Charges:
   
   
6. • Delivery fees will be calculated and displayed during checkout. Charges may vary based on location.
7. Customer Responsibilities:
   
   
8. • Ensure someone is available to receive the order at the provided address.
   • Double-check your delivery address and contact details to avoid delays or failed deliveries.

Cancellation and Refund Policy

1. Cancellations:
   
   
2. • Orders can only be canceled within 5 minutes of placement. After this time, cancellations may not be possible as the preparation process will have begun.
3. Refunds:
   
   
4. • Refunds are only applicable for incorrect or defective orders.
   • Refund requests must be submitted within 24 hours of receiving the order.
5. Refund Process:
   
   
6. • Approved refunds will be processed within 5–7 business days and credited to the original payment method.
7. Exclusions:
   
   
8. • Refunds are not applicable for dissatisfaction due to taste or preference once the order has been delivered as per the confirmed details.

Product Quality and Freshness

1. Commitment to Quality:
   
   
2. • All pizzas and other products are freshly prepared using high-quality ingredients.
   • We strive to deliver orders in optimal condition.
3. Issues with Products:
   
   
4. • If you encounter any quality issues, please report them immediately by contacting customer support.

Use of Website

1. Permitted Use:
   
   
2. • You are granted a limited, non-exclusive license to access and use our website solely for personal, non-commercial purposes.
3. Prohibited Activities:
   
   
4. • Engaging in fraudulent activities or misrepresenting information.
   • Attempting to hack, damage, or disrupt our website or services.
5. Intellectual Property:
   
   
6. • All content on the website, including text, images, and logos, is the intellectual property of Num Num Pizza and may not be copied, distributed, or modified without our permission.

Privacy and Data Security

We are committed to protecting your personal information. For details, please review our Privacy Policy. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.

Limitation of Liability

1. Service Interruptions:
   
   
2. • We are not responsible for delays or interruptions caused by factors beyond our control, such as natural disasters, power outages, or network issues.
3. Liability Cap:
   
   
4. • Our total liability for any claims arising from the use of our services is limited to the value of the order placed.
5. Indemnification:
   
   
6. 1. You agree to indemnify Num Num Pizza against all claims, damages, and expenses arising from your violation of these Terms.

Governing Law and Jurisdiction

These Terms are governed by the laws of Pakistan. Any disputes arising from these Terms will be resolved under the exclusive jurisdiction of the courts in Hyderabad.

Changes to Terms and Conditions

Num Num Pizza reserves the right to amend these Terms and Conditions at any time. Changes will take effect immediately upon being published on our website.

Contact Information

For any questions, feedback, or issues regarding these Terms, please contact us:

• Email: [email protected]
• Phone: +9230001125​57